Shipping Updates From The Studio
Updated December 11th
This year our deadline for you to receive packages before December 25 with standard shipping is December 15 (for those outside of New York State) and December 17 (for those in New York State). See the table below for our Express shipping options.
Service means a lot to the team here at TERRA-TORY. When you pay for a service, it's usually best experienced when the service is done well. No one likes bad service. It's worse than a faulty product (even that's forgivable). We've been getting your emails about shipping delays and lost packages. This is something that doesn't represent us as a brand. If my items are missing, I'd be annoyed too. So this is why we're making subtle shifts in our shipping offers.
What we do ask is for one thing (that will always make our job easier and make sure you get your orders). We ask to always double-check your shipping information. Include the apartment or suite numbers always. Include mailbox numbers too. This will remove any guess work for us and the carriers delivering your shipments.
Most of you rely on us for your skincare needs, and we want to make sure you're getting your products.
With Purpose,
The Founder, Kim