On Freshness, Respect, and Keeping It Real 🌿

We recently received a complaint from a customer who claimed our body butter had “gone bad.” Unfortunately, the message wasn’t delivered with care—it was laced with condescension and disrespect. Still, we take every piece of feedback seriously, and we immediately paused to investigate. We opened fresh jars from the same batch, tested the texture, and checked for scent changes. Everything appeared in perfect condition.

After a little digging, we discovered that this particular order was placed in May of 2024—a full year ago.

Our products are made with raw, unrefined, plant-based ingredients and without synthetic preservatives. This means they have a shorter—but more honest—shelf life. We offered a refund, but due to the limitations of our POS system, we couldn’t process a return for such an old purchase. The customer, unfortunately, responded with more aggression, even demanding we write a personal check.

At TERRA-TORY, we do things differently—transparently and intentionally. Our products are handcrafted to nourish, not to sit on a shelf for years. We recommend using our body butters and oils within 3–6 months of purchase to experience them at their freshest and most potent.

We also want to take a moment to thank you—our community—for valuing clean ingredients, for understanding the integrity of small-batch care, and for moving through the world with grace. We’re in this for the long game, and we’re proud to build something real with you.

Need a fresh jar?

If it’s been a while since your last restock, this is a perfect moment to replenish your ritual. Your skin deserves the goodness at its peak—rich, nutrient-dense, and crafted with care.

With warmth and respect,

The TERRA-TORY Team